Onyx Point Systems, LLC ("Onyx", "we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy ("Policy") applies to our website, https://www.onyxpointsystems.com/, and to the MemberSME application. This Policy governs data collection and usage for MemberSME, a Custom AI and Generative AI application. By using our services, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use our services.

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1. Information We Collect

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1.1 Personal Information

We may collect personal information directly from you in certain circumstances, such as:

• Account Information: Information provided when creating an account, such as name, email address, organization, and role.

• Usage Data: Information related to your use of MemberSME, including IP address, login times, usage patterns, and features accessed.

You may be required to provide certain personal information when using specific services or features, such as entering a contest, requesting special offers, sending us a message, or submitting payment information.

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1.2 Customer Data

We collect and process data that you, the Customer, input into MemberSME, including:

• Customer Content: Documents, files, prompts, and other information that you upload or enter into the system.

• Prompt Data: Text prompts entered into the system, which may be linked to the specific user who entered them.

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1.3 Usage Data for Product Improvement

We automatically collect anonymized and aggregated usage data to improve MemberSME’s performance and capabilities.

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2. How We Use Information

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2.1 Service Provision

We use your information to provide, maintain, and improve MemberSME, including:

• Facilitating login, authentication, and account management.

• Allowing access to content, searches, and user-specific functionalities.

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2.2 AI Model Training and Product Enhancement

We may use Customer Content, Usage Data, and Prompt Data to refine and enhance our AI models. This helps us improve the accuracy, effectiveness, and functionality of MemberSME. Data is anonymized and aggregated where possible to protect user privacy.

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2.3 Communication

We may use your contact information to communicate with you, including for support inquiries, updates, announcements, and other general communication.

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3. Use of Generative AI, AI, and Machine Learning

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3.1 Purpose of AI and Machine Learning

MemberSME uses Generative AI, AI, and machine learning technologies to enhance user experience and provide features such as:

• Natural Language Search: AI-driven search functionality for relevant results based on user queries.

• Content Creation: Generative AI capabilities to support automated content creation based on provided data.

• Data Analysis: Machine learning models to analyze usage patterns, improving MemberSME’s functionality.

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3.2 Use of Customer Data in AI and Machine Learning

We may use Customer Content and Usage Data to train and refine our AI models. Where possible, data is aggregated and de-identified. However, prompt data may be retained in a way that identifies the user who entered it, to help us improve specific features.

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3.3 Limitations and Disclaimers

• Inaccuracies in AI-Generated Content: Generative AI and machine learning are not perfect and may produce inaccurate or incomplete information. MemberSME’s outputs are not a substitute for human judgment.

• Responsibility: Onyx is not responsible for any actions taken based on AI-generated outputs or inaccuracies in content generated by MemberSME.

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4. Sharing Information with Third Parties

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4.1 Service Providers

We may share your information with trusted partners that help support MemberSME operations. These partners are prohibited from using your personal information except to provide these services and are required to maintain confidentiality.

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4.2 Legal Compliance and Security

We may disclose your information if required by law, or in good faith when necessary to:

• Comply with legal obligations or protect our rights.

• Protect against potential security threats or unauthorized access.

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4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

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6. Data Retention and Right to Deletion

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6.1 Data Retention

We retain Customer Content and Prompt Data as needed to provide our services and comply with legal obligations. Upon account termination or at your request, we will delete or anonymize Customer Content within a reasonable time, except where retention is legally required.

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6.2 Right to Deletion

Upon request, we will delete your personal information from our records unless retaining it is necessary to:

• Complete ongoing transactions or provide requested services.

• Detect and protect against fraudulent or illegal activity.

• Comply with legal obligations.

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7. Your Choices and Rights

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7.1 Access and Control

You may update, access, or delete certain account information by logging into your MemberSME account or contacting us at info@onyxpointsystems.com.

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7.2 Opt-Out Options

You can choose not to provide certain personal information, but this may limit your access to certain MemberSME features.

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8. Children Under Thirteen

MemberSME is not intended for children under the age of 13. If we discover we have collected information from a child under 13, we will promptly delete that information.

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9. Email Communications

We may contact you via email for updates, promotional offers, surveys, and other communications. You can manage your communication preferences by following instructions within the emails we send.

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10. External Data Storage Sites

We may store your data on third-party servers managed by hosting vendors with whom we have contracts.

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11. Changes to This Privacy Policy

We reserve the right to modify this Policy as necessary, such as for legal compliance, service updates, or changes in our data practices. When significant changes are made, we will inform you via email or place a prominent notice on our website.

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12. Contact Information

We welcome your questions or comments regarding this Policy. If you believe that we have not adhered to this Policy, please contact us at: info@onyxpointsystems.com